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Food & Wine Festival 2024 - Terms & Conditions

1. Ticketing             

1.1 The Swan Hill Region Food & Wine Festival (“the Event”) tickets are sold and issued by TryBooking Pty Ltd (ABN 71 126 987 915) as the agent for Swan Hill Incorporated (ABN 22 724 249 349) (“Us”, “We” or “Our”) on the following terms and conditions.

1.2 Tickets are refundable or exchangeable only in accordance with the following terms and conditions or as otherwise required by law.

1.3 We may cancel tickets purchased by any individual above any published ticket purchase limits.

1.4 A unique QR Code is associated with and printed or displayed on each individual ticket issued.

1.5 At the gate, each bearer of a QR Code associated with a valid ticket to the Event and which has not previously been presented will be scanned upon.

1.6 If a QR Code on a ticket is improperly duplicated and presented in exchange for a entry at the Event, no entry will be allowed on any subsequent presentation of the same QR Code and the owner of the associated ticket will not be entitled to a further ticket, refund or any other form of credit.

1.7 Attendees must have a valid ticket at all times during the Event.

1.8 Ticket may not be transferred.

1.9 No refund is available for change of mind or no longer able to attend the Event.

1.10 No refund or exchange is available in respect of ticket that is lost or stolen.

1.11 The entitlement of a ticket holder to attend the Event is a licence that may be revoked by Us in respect of the remainder of the Event in circumstances of any failure on the part of that person to comply with these terms and conditions, and if this licence is revoked the ticket holder will be removed from the event and no refund will be payable by Us.

1.12 The licence of a person holding a valid ticket to attend the event is conditional upon that person producing the ticket for inspection on request by Us at any time during the Event.

2. The Event

2.1 The Event is a social gathering at the Pioneer Settlement, Swan Hill, or any substitute venue of Our reasonable choosing if the Pioneer Settlement becomes unavailable, during which performing artists provide intermittent entertainment.

2.2 We reserve the right to vary the Event entertainment program and/or to add, withdraw or substitute artists as required by circumstances and conditions at any time without notice. No ticket refunds or compensation will be payable in such circumstances. No ticket refunds or compensation will be payable if the Event program varies due to the non-appearance of any advertised artist or artists.

2.3 The Event may proceed rain, hail or shine.

3. Cancellation

3.1 In this part, a period of cancellation means any period during which patrons are not permitted entry to or are not permitted to remain in the Event venue.

3.3 Event admission times are:

3.3.1 Friday 8th March 2024: 6:45pm-9:00pm

3.3.2 Saturday 9th March 2024: 11:00am-6:00pm

5. Resale of tickets

5.1 Tickets may be resold for no more than the original sale price.

5.2 Tickets may not be resold at a price higher than the original sale price. Any ticket found by Us to have been resold at a price higher than the original sale price will be cancelled, no wristband will be issued upon presentation of the ticket.

6. Lost stolen or damaged tickets

6.1 If you purchased tickets online via TryBooking and have lost the email sent to you at the time of purchase, please contact TryBooking via the link

7. Youth policy

7.1 The Event venue is a licensed venue.

8. Conditions

8.1 Attendees must:

8.1.1 comply with all laws while in attendance at the Event;

8.1.2 cooperate with directions given by Our security officials and the police;

8.1.3 allow Our security officials and the police to search personal property for safety reasons;

8.1.4 produce proof of age on request by any of Our staff, Stall Holders, security officials or the police;

8.1.5 use designated walkways and paths, and follow all signage at the Event; and

8.1.6 wear footwear at all times.

8.2 Attendees must not:

8.2.1 bring their own food into the Event.

8.2.2 be intoxicated or affected by illegal drugs;

8.2.3 bring or attempt to bring into the Event; alcohol, illegal drugs or items reasonably considered by Us to be dangerous;

8.2.4 consume alcohol served at the Event outside the fenced Event precinct;

8.2.5 bring any pet into the Event (assistance animals are permitted);

8.2.6 behave in any dangerous, irresponsible, unruly, offensive or disturbing manner;

8.2.7 audio or video record any performances at the Event without Our written permission (amateur still photography is permitted);

8.2.8 bring or attempt to bring into the Event any professional audio or video recording equipment without Our written permission; or

8.2.9 access or attempt to access any backstage or restricted area.

8.4 Attendees agree that they may be photographed or filmed by Us or by persons authorised by Us while in attendance at the Event and release Us and them from any claim in respect of the display or broadcast of that material for any purpose anywhere.

9. Limited liability

9.1 Attendance at the Event is inherently risky. The environment may be windy and items may become airborne. Attendees may be exposed to other dangerous weather conditions, including but not limited to high temperatures and unsheltered sun. Loud noise will be experienced at times during the event. Areas of the event venue may be crowded, and some areas may be very crowded, by attendees including attendees who may be dancing or moshing and attendance in these areas carries with it a particularly high risk of injury. Attendees must take care, move around the venue carefully having regard to all these risks and take responsibility for their own safety at all times while at the Event.

9.2 Except where liability cannot be excluded by law, We (including Our employees, contractors and agents) will not be liable for any loss, cost, expense, injury, claim or damages suffered or sustained by any ticket buyer or attendee. We limit our liability in respect of breach of any statutory guarantee under the ACL to the cost of providing replacement goods or services, as the case may be (as contemplated by sections 64A(1)(a) and/or 64A(2)(a) of the ACL).

9.3 To the full extent permitted by law, attendees waive all legal rights of action against and fully release Us, our agents, employees and volunteers for all claims for compensation for loss, damage, injury or death howsoever arising out of or in relation to the attendee’s entry to and presence at the Event venue and attendance at the Event.

10. Privacy

10.1 Ticket buyers and attendees consent to Us collecting and retaining their personal information for the purposes of contacting them in relation to ticketing matters and Event information. We will not sell or trade personal information.